AI Voice Agents In Healthcare Market (2025 - 2030) Size, Share & Trends Analysis Report By Application (Appointment Scheduling, Clinical Documentation), By Deployment Mode, By Technology (Rule-based Assistants), By End Use, By Region, And Segment Forecasts

AI Voice Agents In Healthcare Market Summary

The global AI voice agents in healthcare market size was estimated at USD 468.00 million in 2024 and is projected to reach USD 3,175.9 million by 2030, growing at a CAGR of 37.79% from 2025 to 2030. Increasing automation of clinical documentation and workflows, a growing focus on patient engagement, patient monitoring, chronic disease management, call center optimization, and frontline triage automation are factors contributing to market growth.

In addition, the ability of AI voice agents to integrate with existing electronic health record (EHR) systems fuels market growth further. AI voice agents' ability to streamline clinical documentation is a significant market driver. AI voice agents built using advanced natural language processing (NLP) and voice recognition models are able to transcribe doctor-patient interactions in real time, automate SOAP note generation, and update electronic medical records (EMRs) with minimal human intervention. In addition, these agents are increasingly integrated into electronic health records (EHRs), enabling physicians to document patient encounters in real-time through voice commands. This shift from manual to automated documentation reduces time spent on data entry and allows clinicians to enhance patient care. This automation is accelerating solution adoption among hospitals and private practices, especially in the developed countries, where compliance with documentation standards is high. For instance, in February 2025, VoiceCare AI launched a pilot program with the Mayo Clinic to automate back-office operations using AI voice agents’ technology.

"With voice AI, the technology has leapfrogged so much that they are very conversational and can handle conversations that are simple and medium complexity. When you're making a transactional call, it has clear inputs and clear outputs. When you call an insurance company, you are verifying somebody's insurance verification, or you're doing prior auth.”

-Parag Jhaveri, founder and CEO of VoiceCare AI

Moreover, AI voice agents are transforming healthcare call centers by reducing reliance on human operators for routine queries. These agents efficiently handle appointment scheduling, prescription refill requests, and pre-visit assessments. For instance, voice agents significantly improve operational KPIs in large healthcare networks and insurance systems, where thousands of calls are managed daily. AI voice agents that offer API-based flexibility and EHR compatibility are in high demand among enterprise health systems and digital health startups. Similarly, payers and insurers leverage these voice tools to provide plan information, claims updates, and wellness coaching.

In addition, voice AI platforms are now embedded into remote patient monitoring (RPM) devices, smart speakers, and mobile applications to support patients in home environments. This integration is beneficial during post-operative recovery, palliative care, and elder care scenarios where consistent monitoring and human-like interaction enhance the patient experience.

Furthermore, AI voice agents are making significant advancements in the field of disease diagnosis by analyzing vocal biomarkers to detect various health conditions. This non-invasive approach leverages subtle changes in speech patterns, pitch, and tone to identify early signs of diseases. Specialized voice agents tailored for conditions such as diabetes, hypertension, and mental health offer disease-specific interactions that guide behavior change and treatment adherence.

Recent Developments In Disease Diagnosis using AI Voice Agents

Market Concentration & Characteristics

The chart below illustrates the relationship between industry concentration, industry characteristics, and industry participants. The x-axis represents the level of industry concentration, ranging from low to high. The y-axis represents various industry characteristics, including industry competition, level of partnerships & collaboration activities, degree of innovation, impact of regulations, and regional expansion. The AI voice agents in the healthcare market are fragmented, with the presence of several emerging solution providers dominating the market. The degree of innovation is high. The level of merger & acquisition activities and the impact of regulations on the industry is moderate. Moreover, the regional expansion of the industry is high.

The AI voice agents in healthcare industry experience a high degree of innovation driven by technological advancements. The increasing adoption of artificial intelligence in billing & insurance support, clinical diagnostics, patient engagement, clinical documentation, and hospital administration supports innovations in the market. For instance, in October 2024, Parakeet Health, Inc. launched a generative AI voice platform for healthcare providers, improving patient engagement. The platform enables appointment scheduling, managing referrals, patient outreach, billing & payments, and answering FAQs.

"Our platform is built with deep knowledge of the healthcare system, giving providers an AI-powered voice agent that understands and supports their workflows and handles tasks that usually require entire teams."

-Jung Park, Co-founder and CEO, Parakeet

The AI voice agents in healthcare industry are experiencing a moderate level of merger and acquisition activities undertaken by several key players. This is due to the desire to gain a competitive advantage in the industry, enhance technological capabilities, and consolidate in a rapidly growing market. For instance, in September2024, Salesforce signed a definitive agreement to acquire Tenyx, a startup specializing in AI-powered voice agents. With this acquisition, Salesforce is expected to enhance its capabilities in voice technology, aligning with its strategy to integrate advanced AI solutions into customer service and chatbot functionalities.

Regulations, such as the HIPAA in the U.S. and the GDPR in Europe, establish standards for safeguarding patient data privacy and security. Compliance with these regulations is crucial for AI applications in healthcare to ensure the safe and secure handling of patient information, reducing the risk of data breaches and unauthorized access.

Companies within the AI voice agents sector seek geographic expansion strategies to maintain their foothold in emerging markets and attract customers from these regions.The industry is witnessing high geographical expansion, driven by an increasing customer base for AI voice agents. With the growing adoption of digital healthcare solutions, the market is expected to grow significantly in the coming years, especially in developing countries.

Application Insights

Based on application, the clinical documentation segment led the market with the largest revenue share of 17.54% in 2024. AI voice agents significantly reduce clinicians' burden by automating note-taking, transcribing conversations, and generating clinical summaries in real time. Generative AI and medical NLP advancements have enabled these platforms to recognize context, medical terminology, and SOAP formats, increasing the reliability of AI-generated notes.

The patient engagement segment is anticipated to grow at the fastest CAGR during the forecast period, due to the increasing demand for personalized, scalable communication between healthcare providers and patients. Voice AI enhances engagement by offering round-the-clock support for appointment reminders, medication adherence, post-discharge follow-ups, and wellness check-ins. Moreover, the expansion of smart speakers and voice-enabled mobile apps is accelerating adoption, especially among aging populations and patients with low digital literacy. As more health systems integrate voice agents into the patient journey, from pre-visit preparation to ongoing care management, the patient engagement segment is poised to grow over the coming years.

Deployment Mode Insights

Based on deployment mode, the cloud-based segment led the market with the largest revenue share of 85% in 2024, owing to its flexibility, scalability, and ease of integration with modern health IT systems. In addition, this segment is expected to grow at the fastest CAGR during the forecast period. Cloud-based platforms offer instant access, remote deployment, and automatic updates, significantly reducing the time and cost associated with implementation. For healthcare providers operating in multiple locations or expanding telehealth services, cloud-based voice AI solutions can be deployed system-wide without the need for localized infrastructure. Moreover, cloud-based AI agents seamlessly integrate with electronic health records (EHRs), patient engagement platforms, and digital front-door systems, contributing to market growth further.

The on-premises segment is projected to grow at a significant CAGR from 2025 to 2030. However, the segment accounts for a smaller market share due to its limitations in scalability, high upfront costs, and slower implementation timelines compared to cloud-based alternatives. In addition, on-premise systems are often rigid and less adaptable to updates or evolving functionality, which hinders the deployment of newer AI features such as real-time contextual analysis, multilingual support, and integration with telehealth platforms.

Technology Insights

Based on technology, the NLP-powered conversational agents segment led the market with the largest revenue share of 32% in 2024. NLP-powered voice agents process medical terminology, adapt to accents, and extract structured information from natural speech, making them ideal for use cases such as clinical documentation, patient scheduling, and remote care. In addition, these systems enable personalized and scalable healthcare interactions. These agents are able to integrate directly with EHRs and other digital systems, allowing real-time data entry, patient updates, and intelligent prompts during interactions, thus propelling market growth further.

The multilingual voice agents segment is expected to grow at the fastest CAGR from 2025 to 2030 due to the increasing need for linguistic inclusivity and culturally competent care in diverse patient populations. Traditional interpretation services are costly, time-consuming, and often unavailable in real-time scenarios. Multilingual voice agents address this gap by providing instant, AI-powered communication in patients’ native languages, significantly improving care accessibility and patient satisfaction.

End Use Insights

Based on end use, the hospitals & health systems segment led the market with the largest revenue share of 41.87% in 2024. Hospitals & health systems face high volumes of patient interactions, clinical documentation, and administrative tasks, thereby increasing the adoption of AI voice agents to drive efficiency. Voice agents are extensively used in hospitals for ambient clinical documentation, appointment scheduling, patient reminders, billing inquiries, and other purposes. With rising demand for automation, labor shortages, and patient engagement tools, hospitals are significantly investing in AI-driven voice technology, fueling market growth further.

The outpatient clinics & offices segment is anticipated to grow at the fastest CAGR from 2025 to 2030, owing to the accelerated adoption of digital tools among ambulatory care providers and independent practices. AI voice agents offer a robust solution by streamlining administrative workflows such as appointment scheduling, documentation, insurance verification, and patient follow-ups. These improvements help alleviate practitioners' time constraints, allowing healthcare professionals to focus more on patient care.

Regional Insights

North America dominated the AI voice agents in healthcare market with the largest revenue share of 54.17% in 2024. This is attributed to advancements in healthcare IT infrastructure, widespread adoption of AI/ML technologies, lucrative funding options, and the presence of several key players. Moreover, favorable government initiatives, a strong insurance sector, and the adoption of AI in this field propel market growth further.

U.S. AI Voice Agents In Healthcare Market Trends

The AI voice agents in healthcare market in the U.S. accounted for the largest market revenue share in North America in 2024, due to the advancements in medical technology, robust healthcare infrastructure, and an increasing use of AI in clinical diagnostics, patient monitoring, patient engagement, insurance sector, etc., propelling market growth further. For instance, in May 2025, Limbic introduced the Limbic Intake Agent, an innovative voice AI tool designed to assist behavioral health organizations with patient intake processes. The company aims to integrate this technology with its U.S. partners, including health systems, community mental health centers, Certified Community Behavioral Health Clinics (CCBHCs), telehealth companies, and non-profit behavioral health providers such as Rogers Behavioral Health.

Europe AI Voice Agents In Healthcare Market Trends

The AI Voice Agents in healthcare market in Europe is expected to witness at a significant CAGR during the forecast period. This is attributed to the widespread adoption of AI technologies in healthcare and increasing investments by government and private organizations. For instance, in February 2025, the European Union announced an investment of approximately USD 200 billion in artificial intelligence at the AI Action Summit in Paris.

“AI will improve our healthcare, spur our research and innovation, and boost our competitiveness.”

-EU Commission President Ursula von der Leyen

The UK AI voice agents in healthcare market is expected to grow at the fastest CAGR over the forecast period, owing to the robust healthcare infrastructure and increasing investments in AI technologies to enhance patient care, optimize operations, and tackle various healthcare challenges. For instance, in January 2025, the government introduced the AI Opportunities Action Plan, which includes the creation of AI Growth Zones and an investment of USD 9 billion in the coming five years.

The AI voice agents in healthcare market in Germany accounted for the largest market revenue share in Europe in 2024, attributed to the increasing investments in healthcare technology and robust healthcare infrastructure. For instance, in April 2025, Telli, a Berlin-based AI voice automation startup, secured USD 3.6 million in pre-seed funding from Cherry Ventures and Y Combinator.

Asia Pacific AI Voice Agents In Healthcare Market Trends

The AI voice agents in healthcare market in Asia Pacific is projected to experience at a significant CAGR during the forecast period. Increasing investments from private investors, venture capitalists, and non-profit organizations aimed at enhancing clinical outcomes, improving data analysis and security, and reducing costs are driving adoption rates in the region. In addition, favorable government initiatives that support and promote the adoption of AI-based technologies by healthcare organizations, payers, and providers are anticipated to boost market growth. Moreover, rising healthcare expenditure and technological advancements in healthcare IT contribute to market growth.

The Japan AI voice agents in healthcare marketis expected to grow at a significant CAGR over the forecast period. Increasing demand for personalized healthcare solutions and the growing adoption of artificial intelligence in healthcare contribute to market growth. In addition, technological advancements and growing government support and initiatives further fuel market growth. For instance, in May 2025, EUCALIA Inc. and Hippocratic AI partnered to introduce a pioneering non-diagnostic, patient-facing generative AI healthcare agent in Japan.

The AI Voice agents in healthcare market in China is expected to grow at a rapid CAGR during the forecast period, owing to the increasing healthcare expenditure and rapid adoption of healthcare IT solutions. Moreover, increasing public and private funding and initiatives propel market growth further.

Latin America AI Voice Agents In Healthcare Market Trends

The AI voice agents in healthcare market in Latin America is anticipated to grow at a significant CAGR over the forecast period. This is attributed to the growing awareness about AI technologies, increasing government spending, and growing advancements in healthcare infrastructure.

Middle East and Africa AI Voice Agents In Healthcare Market Trends

The AI voice agents in healthcare market in Middle East and Africa is expected to grow at a significant CAGR over the forecast period. The market is characterized by a dynamic landscape driven by the growing adoption of healthcare IT solutions, increasing healthcare expenditures, and supportive government policies. Significant integration of AI in healthcare technology across the region contributes to market growth further. For instance, in April 2025, Scale AI collaborated with the Qatar government to develop AI agents for healthcare. This deal includes developing AI voice, chat, and email agents for contact centers.

The UAE AI voice agents in healthcare market is expected to grow at a rapid CAGR over the forecast period, owing to continued support from government initiatives and technological advancements. For instance, the UAE government's increasing focus on digital transformation, aligned with the UAE National Artificial Intelligence Strategy 2031, is a significant driver for adopting AI technologies, including voice agents in healthcare. 

Key AI Voice Agents In Healthcare Company Insights

Key players operating in the AI voice agents in healthcare industry are undertaking various initiatives to strengthen their market presence and increase the reach of their products and services. Strategies such as new product launches and partnerships are playing a key role in propelling the market growth.

Recent Developments

• In April 2025, Infinitus launched voice AI agents for healthcare, featuring a proprietary architecture that eliminates hallucinations. This enterprise-scale platform aims to protect patients and providers while automating calls, reducing administrative burdens, and improving access to healthcare services.

• In April 2025, Cedar introduced Kora, an AI voice agent designed to automate patient billing inquiries, providing 24/7 support and personalized assistance. It reduces operational costs and call handling time by addressing routine questions while escalating complex issues to human agents.

Cedar's AI voice agent is now operational with ApolloMD, a medical practice group that collaborates with over 100 hospitals to provide multispecialty physicians, APCs, and practice management services.

"Healthcare systems are spending millions of dollars on call centers to staff them. It is the primary modality that most patients jump to when they have questions and they feel like those questions aren't answered. We decided to meet the patients where they are and insert Kora as our AI voice agent as that first level of triage to really help the existing call center staff operate at the top of their abilities."

-Dugan Winkie, head of commercial strategy at Cedar

• In January 2025, Eleos, a behavioral health company, raised USD 60 million in Series C funding. This investment aims to enhance its AI agents designed to transform behavioral health services and improve patient care. Eleos has created an AI voice tool that runs in the background during a mental health session.

• In January 2025, SuperDial acquired MajorBoost, a company specializing in conversational AI that automates calls to health insurers, to boost its voice AI solutions for healthcare providers in the U.S. This acquisition enhances SuperDial's existing technology, helping healthcare organizations improve their operational efficiency significantly.

AI Voice Agents In Healthcare Market Report Scope

AI Voice Agents In Healthcare Market Report Segmentation

This report forecasts revenue growth at global, regional, and country levels and provides an analysis of the latest industry trends in each of the sub-segments from 2018 to 2030. For this study, Grand View Research has segmented the global AI voice agents in healthcare market report based on application, deployment mode, technology, end use, and region.

• Application Outlook (Revenue, USD Million, 2018 - 2030)

  • Appointment Scheduling

  • Clinical Documentation

  • Patient Triage & Symptom Checking

  • Patient Engagement

  • Remote Monitoring

  • Mental Health & Companion Bots

  • Billing & Insurance Support

  • Others

• Deployment Mode Outlook (Revenue, USD Million, 2018 - 2030)

  • On Premise

  • Cloud-based

• Technology Outlook (Revenue, USD Million, 2018 - 2030)

  • Rule-based Voice Assistants

  • NLP-Powered Conversational Agents

  • Emotionally Aware AI Agents

  • Multilingual Voice Agents

  • Others

• End Use Outlook (Revenue, USD Million, 2018 - 2030)

  • Hospitals and Health Systems

  • Outpatient Clinics and Physician Offices

  • Home Healthcare Providers

  • Patients

  • Payers and Insurance Firms

  • Others

• Regional Outlook (Revenue, USD Million, 2018 - 2030)

  • North America

    • U.S.

    • Canada

    • Mexico

  • Europe

    • Germany

    • UK

    • France

    • Italy

    • Spain

    • Denmark

    • Sweden

    • Norway

  • Asia Pacific

    • China

    • Japan

    • India

    • South Korea

    • Australia

    • Thailand

  • Latin America

    • Brazil

    • Argentina

  • MEA

    • South Africa

    • Saudi Arabia

    • UAE

    • Kuwait